FROM MICROSOFT – Windows operating system security update block for some AMD based devices

FROM MICROSOFT – Windows operating system security update block for some AMD based devices

January 9, 2017 – Microsoft has reports of customers with some AMD devices getting into an unbootable state after installing recent Windows operating system security updates. After investigating, Microsoft has determined that some AMD chipsets do not conform to the documentation previously provided to Microsoft to develop the Windows operating system mitigations to protect against the chipset vulnerabilities known as Spectre and Meltdown.

 

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To prevent AMD customers from getting into an unbootable state, Microsoft will temporarily pause sending the following Windows operating system updates to devices with impacted AMD processors at this time:

 

More information

If you have a compatible antivirus software application, on an impacted AMD system, you will potentially not receive the update as noted above.

Microsoft is working with AMD to resolve this issue and resume Windows OS security updates to the affected AMD devices via Windows Update and WSUS as soon as possible. For AMD device specific information please contact AMD.

If you are experiencing an unbootable state when updating an AMD device, Microsoft has assembled the following resources to help potentially impacted customers:

 

CONTACT QUEUE

Please contact Queue Associates (a Microsoft Dynamics Gold Partner) for more information. You can reach us by completing the form on our CONTACT page, or call the Queue office phone number for your local region (U.S. and Global locations).