Customer satisfaction has been a pillar of our organization since its inception, and is still our number one priority today. Customers respect our organization because we have all of the resources of a large organization while providing them with the benefits of individualized service and special attention. Our customers appreciate the fact that our support team knows each and every customer individually, as well as their business requirements and their Dynamics solutions that were deployed by our organization. We survey our customers after each and every visit with personal phone calls from members of our project team.
Our 95%+ client retention rate is unparalleled in the industry and serves as proof of our loyalty to our customers. This is accomplished because our employees have an average tenure of 8 + years with our organization and get the opportunity to develop individual relationships with our customers. Many of our loyal customers have been with us and enjoyed our suite of services for over 10 years.
In addition to a full service Support Center available to answer questions (7*24) seven days a week and twenty four hours a day, Queue Associates also deploys a unique patented implementation QAD© (Queue Application Deployment) methodology that methodically guides the customer through the implementation process seamlessly and painlessly.
Below is a partial list of benefits that we provide to our customers:
- Management Consulting
- Recommendations for Best Practices for Professional Service Organizations
- Network Design and Integration
- Staff Augmentation
- Customization and Development Services
- Post Implementation On-Site Support
- Microsoft Dynamics learning opportunities and events for current users including:
- Webinars focusing on additional Dynamics Products
- Year end Customer appreciation event
- Microsoft Convergence Recap and learning event
- FRx Training Courses
- Individual on-premise Microsoft Dynamics Solution Training