Queue Associates offers its clients the option to purchase the Queue Associate Premium Support Plan. Premium clients are given priority service, which substantially reduces the risk of downtime.
The Queue Associates Premium Support Plan entitles clients to:
- Unlimited Support Incidents
- Telephone Support
- Email Support
- Remote Session Support
- Priority Onsite Support
- If the client is on a Supported Microsoft version, incidents can be escalated to Microsoft at no cost
To receive the full benefits of the Premium Support Plan, it is beneficial to purchase both the Queue Premium Software Support Plan and the Microsoft Business Ready Enhancement Program. Queue Associates, Inc. encourages its clients to purchase both of these valuable software support services available for your software. We will be happy to discuss the benefits of both plans with you.
The Microsoft Business Ready Enhancement Plan helps you optimize and protect your investment by ensuring access to breakthrough innovations to improve and expand your functionality, through enhancements, upgrades and comprehensive online support and services. Receive unlimited access to information that not only helps your team understand how the software works but also shows them how to get the most out of your solution to enable better business performance.
Follow this link for further information on the Microsoft Business Ready Enhancement Plan
Queue short Youtube video: Microsoft Dynamics – Harnessing the Power of Services